Frequently Asked Questions
These are some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, please get in touch with us via firstname.lastname@example.org - we are happy to answer your questions!
HOW MUCH WILL SHIPPING COST?
We offer free standard shipping on all orders shipped to the continental U.S. via UPS Ground. For International orders, we offer $45 Flat Rate Shipping via UPS Worldwide Express. For more information please view our Shipping information here.
IF I'M OUTSIDE OF THE US, WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
Yes, all customs & duty charges are your responsibility and will be collected from you by the carrier upon delivery. Please refer to your local customs office for more details.
*If you refuse a shipment from scandalitaly.com, you are responsible for the original shipping charges as well as the import fees that may be incurred upon delivery back to us. These charges are not refunded to you.
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to:
- United States of America
- New Zealand
- United Kingdom
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders ship out within 1-2 business days of ordering, if your order is placed over the weekend or on a holiday it will not be processed until the following business day.
Method: UPS GROUND
Time: 5-7 Business Days
Method: UPS WORLDWIDE EXPRESS
Time: 5-7 Business Days
WHAT CURRENCY IS USED ONLINE?
This is a USA based website - all prices are listed and processed in USD.
DO YOU OFFER RETURNS OR EXCHANGES?
You have 21 calendar days from the day you receive your merchandise to make a return. If you would like to do so, please email email@example.com with your Shopify Order Number. If the return is approved, we will instruct you to send the item(s) to our HeadQuarters. A full refund will be credited to the same form of payment used to make the purchase in approximately 5-10 business days. Processing time may vary between banks.
At this time we do not offer direct exchanges due to the high volume of orders. If you need a different size/color please place a new order and follow the return instructions for a refund/store credit on your original order (if applicable).
For more information, please view our Returns & Exchanges information here.
WHAT DO I DO IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
In the unlikely event that you have received an item that is damaged or incorrect, (our apologies in advance) please email us right away at firstname.lastname@example.org with your order information and we will contact you with the next steps.
HOW DO I USE A GIFT CARD OR PROMO CODE?
Promotional codes are entered during checkout. After you have added all the items you would like to your cart, please click the shopping cart icon and then click CHECKOUT to start the checkout process. You will then have the option to add your discount code or promo code to your order by typing the code in the discount code entry field on the right hand side of the screen. (Illustrated below)
*Please note, only one discount code can be redeemed per order.
HOW CAN I TRACK MY ORDER?
You can track your order through UPS. Once your order has been shipped you will be notified via email with a UPS tracking number.