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Orders are shipped from Los Angeles, CA & title passes upon delivery to the carrier.No cancellations or adjustments are accepted more than (5) five days from date order is written or when shipped whichever happens first. No returns will be accepted without a valid authorization. Our exchange & return policy may be changed at the discretion of Scandal Italy, Inc. We have a strict no refund policy, any buyers unable to exchange goods will be given store credit. Any damaged goods must be reported no more than (5) days after receipt of goods. Scandal Italy, Inc. reserves the right to lawfully collect total value due on order plus fees and damages if an attempt to cancel or alter is made by the buyer; due to the fact that our goods are manufactured to order.